At the Center of your technology needs...
You can count on us to be available 24/7 to help you troubleshoot your issues and provide a resolution within the SLA (Service Level Agreement) duration.
Upon the completion of an implementation project, it is essential that the organization has a reliable, efficient and diligent on-going help-desk support.
Alphatech CSS has a single or multi-point of contact for users to gain assistance for troubleshooting, answers to questions and resolve critical problems.
Our Help-Desk Support Methodology:
Gather data & determine the issue
Advanced troubleshooting and investigation
Back-end support & known issue resolution
Our Technical support team concerns themselves with ensuring that our clients are given prompt and effective help-desk assistance for the smooth running of operations between the healthcare personnel and the IT. They also monitor and supervise hardware and software systems for our clients.
Our team is trained to spot impending issues and not to only fix damages. Our Technical support solution is flexible and allows for system upgrades and even alterations should our client have the need to embrace novel solutions and services when there’s a need for that.
Our solutions include:
On-time Help-desk Personnel
Remote Help-desk Software Solution
Professional Spyware Removal Services
Rates (Hourly or Fixed Monthly)